1. Introduction

This Privacy Policy explains how OmniCert Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or visiting our website, you agree to the practices described in this policy.

2. Who We Are

OmniCert Ltd provides safety, compliance, and electrical services to businesses and individuals across the UK. We are the data controller for the purposes of the UK GDPR.

3. What Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, business address

• Business Details: Company name, job title, service requests

• Financial Data: Payment details (processed securely via third-party providers)

• Technical Data: IP address, browser type, and activity when using our website

• Communication Records: Emails, phone logs, and messages exchanged with us

• Compliance Data: Inspection reports, certifications, and audit records

4. How We Collect Your Data

We collect data in the following ways:

• When you contact us via email, phone, or contact forms

• When you request a quote or schedule a service

• When we carry out services at your premises

• Automatically through cookies and tracking tools on our website

5. Why We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services

• To process payments and send invoices

• To communicate with you about your service requests

• To send service updates, reminders, or legal notices

• To meet legal and regulatory obligations (e.g., safety compliance)

• To improve our website and services

6. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Contractual necessity – to deliver the services you’ve requested

• Legal obligation – to comply with statutory requirements (e.g., health & safety)

• Legitimate interests – for running our business and improving our services

• Consent – for marketing communications, where required

7. Marketing

We may occasionally send marketing communications related to our services. You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Emailing us at info@omnicert.co.uk

We do not sell or share your personal data with third parties for marketing purposes.

8. Who We Share Your Data With

We may share your data with:

• Service partners and subcontractors (only as needed for service delivery)

• IT and payment service providers

• Legal, financial, or regulatory authorities where legally required

All third parties are required to handle your data securely and only for the specified purpose.

9. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined above, including to meet legal or regulatory obligations. This typically means:

• Customer service records: up to 7 years

• Financial/accounting data: up to 6 years (per HMRC rules)

• Inspection/certification records: as required by compliance regulations

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to processing or request restrictions

• Withdraw consent for marketing at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at info@omnicert.co.uk.

11. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, access controls, and staff training.

12. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. You can control cookie settings through your browser.

See our separate Cookie Policy for more details.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on our website with a revised effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

OmniCert Ltd
📧 info@omnicert.co.uk
📞 01782 901001

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.